FAQ

PLEASE READ CAREFULLY

FREQUENTLY ASKED QUESTIONS

 

DEFINE LUXBODY

Our motto

We are only 2% of your day, no excuses!

About

LUXBODY is an intense interval-based workout guaranteed to shred fat and blast endorphins in 30-minutes, flat. Classes are open to all fitness levels.

What is LUXBODY HIIT?

LUXBODY HIIT (high intensity interval training): a systematized workout that incorporates bouts of intense activity bursts with fixed or lower intense rests. The intense activity bursts require 100% output of energy and effort to maximize results, therefore, allowing a continuous climb in heart rate. The higher the heart rate, the more calories burned.

What are the benefits of HIIT?

High Intensity Interval Training is scientifically proven to increase metabolism, burn calories up to 24 hours AFTER class, and even slow-down the aging process. Additional benefits include: fat-loss, lean muscle mass, peak endurance, and quickness. Great for fat loss results as well as athletic performance training.

What are the benefits of a self-powered studio?

All workout equipment at LUXBODY is 100% motor-free, self-powered. We believe that your body is the best machine to work against as well as beneficial for injury prevention. Body awareness, balance, and physical limits can be compromised when using workout tools that provide guided speed or intensity. The main focus for all classes is correct body posturing and form, then intensity.

If LUXBODY is a full-body workout, why do you have body-focus days?

Every class at LUXBODY is a total-body intense workout; however, depending on the day of the week, specific muscle group are targeted. Beyond the cardiovascular component to HIIT training, we want to ensure a full-rounded strength element, in addition. Also it’s important you do not overwork certain muscle groups to allow for recovery and transformation.

FIRST-TIME EXPERIENCE

How early should I arrive for my first-class?

All classes are reservation-based. This means you must sign-up before class to ensure a spot (only 16 spots available). You’ll need to arrive no later than 15 minutes before class start time. No late arrivals permitted in class. All classes begin exactly on time with instruction of class beginning three (3) minutes prior. 

What should I expect in terms of difficulty?

You should expect a tough, intense workout; however, classes are capable to all fitness levels. Since we are a self-powered studio, you can work through class at your own pace and intensity. We have clients ranging in age from 13 to 70 and all fitness abilities.

What is a typical class-size?

We specialize in quality over quantity with each class allowing 16 clients, max. This ensures clients receive specialized fitness attention from our highly qualified trainers.

Do I need to be in shape before I workout at LUX?

Absolutely not! Our job is to help you get in shape, stay in shape, or enhance your shape. We offer modifications for all fitness levels. We’ve had many clients where LUXBODY was his/her’s first experience in a fitness studio, ever.

What should I bring to my first class?

Water bottle and indoor workout shoes. We provide towels during the workout as well as refreshing cooling towels, post-workout.

What is a typical class environment like?

LUXBODY is extremely proud of our supportive community and culture. You will find a space of positivity and encouragement, only. The classes move at a fast pace- the goal for most clients is just getting through the workout. There is no time to chat, judge, or even look at another client’s performance (phew).

How old do I have to be to attend LUXBODY?

We ask that all clients (unless enrolled in our Youth Power Camp programs) be at least 13-years old. Parents/legal guardians must give consent and sign liability-waiver before class attendance. If your child is under 13 years of age, we ask for pre-approval.

STUDIO ETIQUETTE

Fitness shoes

We love a little grit during our workouts, but not on gritty floors. We ask all clients to bring clean, indoor fitness shoes, only. No street shoes are allowed on workout floor before, during, or after class.

Talking during class

Our classes are fast-paced and require great attention; therefore, as a courtesy to our trainers and other clients, we ask for no side-conversations during the workout.

Cell phones

We ask all cell phones to be turned on vibrate or shut-off during class. Checking or answering phones during class is strongly discouraged.

Varying from instructed exercises

Clients may not vary from instructed exercises (unless pre-approved as a modification) or may not vary use of equipment instructed by your trainer during class.

Two-A-Day Classes

While we appreciate the tenacity, we highly discourage clients from attending two (2) HIIT classes in one day (outside of a 6-week challenge).No back-to-back classes are allowed as a safety precaution. A $10 fee will be charged for the second class taken in one day for all Obsessed/Unlimited memberships (unlimited memberships are considered unlimited classes per month, not per day). All other memberships will pull from their specified pricing option. We encourage clients that desire two classes per day to attend an Understanding HIIT class so we may better explain how to correctly tap into the intensity a LUXBODY class elicits.

Late-Arrivals/"Closed Door” Policy

Clients should arrive 10-minutes prior to class. If you are not physically present and have not checked-in three (3) minutes before the start of class, your spot may be released to a waitlisted client. Once our studio door is closed, class is considered "in session," and entrance will not be permitted. 

Bringing kids to class

While we enjoy seeing you set such a great example for your kids, we have a few rules we ask you to follow to ensure a safe & happy experience for all clients:
-No kids are allowed in the workout studio before/during/after class time as a safety precaution.
-We ask that any form of entertainment (books, i-pad, etc.) be provided by the parent.
-Please keep in mind that the LUXBODY staff is not considered "child care" and we assume no responsibility for your child while you are taking class.
-Parents of children that are found to be disruptive will be notified following class. If the behavior persists, a disruption letter will be issued, and you will be politely asked to not bring your child back during class time.

 GENERAL POLICIES

Who can I contact with questions regarding my membership?

Please send an email to info@luxbodyfitness.com

How can I update my profile information?

You can update your profile information online at www.clients.mindbodyonline.com

What information is required on my profile?

We take the privacy of our members seriously. Therefore, we never share or solicit information gathered from online profiles. Class registration information includes but is not limited to clients ADDRESS, EMAIL, PHONE NUMBER, EMERGENCY CONTACT, and BILLING (credit/debit card). A credit/debit card is required on file for all memberships and packages and will be used (if applicable) for late-cancel charges on the first of every month.

How does the waitlist work?

Ten (10) clients per class may sign-up for the waitlist. Clients may only sign-up for one (1) waitlist per day. By joining the waitlist, the client assumes responsibility for attending class. All classes that cannot be attended must be canceled prior to 2-hours before class start time to avoid late-cancellation charges. Clients must confirm the waitlist notification via text and/or email. Notifications that are not confirmed will consider the client enrolled and responsible for attending class. No clients will be added to class from the waitlist 20-minutes prior to start time.

Can you explain the 20-minute "walk-in" window?

No clients will be able to sign-up for classes 20-minutes before class start time (includes sign-ups from the web, LUXBODY app, Mindbody app, and/or the waitlist). Clients will be added to the class via a "walk-in," if there are open spots available. Entry into class will be on a first come, first serve basis. All enrolled clients that are not signed-in three (3) minutes prior to class start time may lose a spot to a "walk-in" client.

What is the late-cancellation policy for classes?

Reserved classes must be changed or cancelled prior to 2-hour before it’s scheduled time or it will be charged a late-cancel fee of $25. All fees are charged on the first of the following month. You are allowed a one-time waive of fee per month for a late-cancel.

What should I know about purchasing a package?

All packages carry a one (1) year expiration from purchase date and are non-transferable and non-refundable. No sharing of packages or memberships allowed.

What if I want to cancel or hold my membership?

No cancellations are allowed for 3-month, 6-month, and annual contracted memberships (such as but not limited to attracted membership, committed membership, obsessed membership) unless specified as below:

MEDICAL: If your doctor finds you medically unable to workout for more than three (3) months, we will need a letter from your doctor. They do not need to provide specifics, only his/her medical opinion that you are not able to workout for at least three (3) months. You may deliver the doctors note in person and fill out the appropriate cancellation or hold form.

PREGNANCY: Congrats! If your doctor feels you are medically unable to attend LUXBODY during your pregnancy, you can request a medical hold for up to nine (9) months.

RELOCATION: If you relocate more than 25 miles away from LUXBODY, you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from human resources department stating you have been relocated to another region. A cancellation form will need to be filled out in person.


No holds are allowed for 3-month and 6-month contracted memberships. All annual contracted memberships are granted one (1) hold per contract term for a 90-day max period. A 7-day notification is required.

Can I cancel or hold my membership online (if applicable)?

No. All cancellations and holds must be done with a studio manager. Clients must fill out and submit the appropriate cancellation or hold form.

What are the fees for a failed or expired card?

All failed auto-charges and/or payments due via credit/debit are subject to a $3 processing fee. Memberships with failed payments 30-days past due are subject to termination. Upon termination, all remaining recurring fees become due immediately.

The Nitty Gritty

 

FAQ

Terms of Service

Privacy

 

Contact

 

Contact Us

Join our Team

 

Stay Connected